Knowledge Management Software is the key to the success of any organization as it gives it an edge over its peers. The knowledge is the foundation that helps in developing new concepts and innovations and each organization recruits people possessing the ability to put the knowledge to use. So, the knowledge base software assists the organization with a method to collect, manage, and share the vital information/knowledge to the rest of the organization. The knowledge management software (KM) offers huge benefits to any organization as it offers the employees also known as the knowledge workers a place to enhance their productivity and shine. The specialized software aids in giving importance to the knowledge and optimize it to benefit the organization. To succeed in the highly competitive market, any organization needs to keep track of the latest trends in software that will aid in better productivity. Below is the list of 10+ best software that are collected from the high-end websites such as GetApp, Capterra & G2Crowd based on their reviews and ratings. Get inspired and make your list of the top 10+ software that can offer positive effects.
» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.
List of Best Knowledge Management Software | Top Knowledge Management System Reviews
1. Freshdesk – Online Customer Support Software & Helpdesk Solution
About Freshdesk : Freshdesk is a cloud-based knowledge management software that focuses on cross-functional team collaboration, delivering exceptional customer support and service. It allows users to streamline conversations from multiple channels and integrates it into one platform for better understanding of the customer needs. It works for small and mid-sized business organizations to resolve customer support tickets when they appear on the interface.
Freshdesk Knowledge Management Features : Cataloging / Categorization, Discussion Boards, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“I came across Freshdesk 3 years ago and have loved it ever since. My favorite feature of Freshdesk initially was the customization options for tickets. It allowed me to tailor the ticket template to exactly what worked for me.” – Daniel S.
1001 – 5000
2. Zendesk – Cloud customer service software
About Zendesk : Zendesk is a knowledge management software that acts as a help desk, call centre, live chat solution and provides powerful, and flexible customer service relationships and engagement platforms that meet all kinds of business requirements. With multiple channel support like email, phone and social media, Zendesk creates one single interface establishing meaningful and personal relationships with customers and supports over 40 different languages in over 150 countries.
Zendesk Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“I like that Zendesk is pretty easy to understand and grasp. I also like all the reporting it provides, with a variance of statistics it calculates. The many different email/group/forwarding options are greatly beneficial when it comes to how tickets come in and are separated out.” – Carney Z.
1001 – 5000
3. Zoho Desk – Industry’s first context-aware Helpdesk Software
About Zoho Desk : Zoho Desk is a knowledge management system helping agents, manager s and customers in all. It allows agents to become more productive, managers more impactful and customers more empowered. It is a fully customizable application and is convenient to use. It allows business to focus on the customers and has industry’s first context-aware help-desk software. It provides support teams with multiple support channels, and task automation to deliver quick and responsive support.
Zoho Desk Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“Zoho Desk is the best tool that we rely on for the management of customer relationships. I like using this customer relationship management software because of its simplicity and ease of customization.” – Mzangila S.
4. Confluence – Create, organize, and discuss work with your team
About Confluence : Confluence, a knowledge management system that creates and manages all the works of marketing, HR, finance and project management. It is an open and collaborative shared workspace for the teams of a company to bring in a higher level of productivity and efficiency. Top features of this solution include discussion boards, FAQ, self-service portal, categorization, etc. It allows users to get all the essential information under a single roof.
Confluence Knowledge Management Features : Cataloging / Categorization, Collaboration, Discussion Boards, Document Management, FAQ, Full Text Search, Self Service Portal, Self-Learning
“We you confluence to create wiki pages for our employees on software changes, how to’s, troubleshooting tips, and management of information as well. I really like the creation of wiki pages to be honest. It helps me share with my team tips and tricks as I learn them to share with my ‘group’. ” – Nicholas R.
1001 – 5000
5. Freshservice – A complete IT service management (ITSM) tool for business
About Freshservice : Freshservice is a cloud-based knowledge management software that helps organizations to focus on exceptional service delivery and customer satisfaction. It is easy to use and has a simple UI with business functions such as HR, finance, marketing and facilities. It allows users to connect sudden incidents to common problems, examines the root cause and suggests valuable workarounds and keeps all the records in one place.
Freshservice Knowledge Management Features : Cataloging / Categorization, Content Management, Data Management, Document Management, FAQ, Full Text Search, Self Service Portal, Self-Learning
“Customizable to your business. Simple data entry panels for the customers. Easy to keep track of tickets with views so you can see just your tickets, or your groups tickets. Escalation process that is built in works great for getting approvals for spend in advance. Has streamlined our efforts tremendously.” – Bryan
11 – 50
6. Litmos LMS – Mobile & Secure Learning Management System (LMS)
About Litmos LMS : Litmos LMS is a knowledge management system built explicitly for mid-sized businesses and established organizations. It is an online training platform that helps in managing and delivering web and mobile training courses. It is fully extensible and has a robust API with specific connectors. Top features of this solution include blended learning, multiple language support, learner portal, synchronous learning, etc.
Litmos LMS Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“We’ve seen roughly a 50 percent increase in adoption rates of the videos we’ve been distributing since we’ve fully integrated Litmos into our CRM system.” – Dale Griffin
501 – 1000
Not provided by vendor
7. Document360 – Rated Number 1 Knowledge Management Platform
About Document360: Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50%. Create, collaborate, and publish a self-service knowledge Knowledge base with our easy to use document management SaaS platform. Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security and match with your brand identity.
Document360 Knowledge Management Features: Cataloging / Categorization, Collaboration Tools, Content Management, Discussion / Forums, Document Management, FAQ, Full Text Search, Knowledge Base Management, Self Service Portal
“We have recently started to write our documentation in Document360. I have personally used it a lot the last few weeks and I am very satisfied so far. I think that it is a professional and polished product.” – Lars Lindberg
100 – 500
8. ClickHelp – Bring Your Documentation to the Next Level!
About ClickHelp : ClickHelp is a modern browser-based documentation tool used by software companies all over the world to create online user manuals, knowledge bases, help files, FAQs, tutorials and publish them instantly in their portal. ClickHelp is easy to set up and use – no installation, runs in a web browser and supports multiple platforms: Mac OS, Windows, and Linux. This makes it easy to author your documentation from any place in the world. ClickHelp has Translation module to create a multi-language documentation site with ease and establish a convenient translation process with automatic synchronization of changes and progress reports.
ClickHelp Knowledge Management Features : Content Management, Knowledge Base Management, Collaboration, Full Text Search, Self Service Portal
“ClickHelp Tech Support is one of the best user support teams I’ve worked with. The team’s responses are timely, professional, and very useful. My issues are usually resolved with a single email, but the team also always follows up when I need additional assistance. Many thanks for your quality service!” – Lauren Meyer
11 – 50
9. ProProfs Knowledge Base – Knowledge Base Software
About ProProfs Knowledge Base: ProProfs is a knowledge management software tool that helps you create a self-help knowledge base, documentation, manuals, and guides for your customers and employees. Easy to use, customizable, and feature-rich, the tool can be used by beginners, experts, small businesses as well as enterprise users. ProProfs enables you to reduce your customer support tickets by a large number and create a collaborative, knowledge-sharing work culture for employees. Its integration with sibling tools ProProfs Help Desk and Live Chat and many other CRMs, help you deliver an exceptional support experience to your customers and employees.
ProProfs Knowledge Base Features: Cataloging/Categorization, Collaboration, Content Management, Decision Tree, Discussion Boards, Full Text Search, Knowledge Base Management, Self Service Portal
“Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video. With ProProfs, we’ve had an explosion in data available to our team; in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.” – Trever Ehrlich
51 – 200
10. Knowmax – Knowledge Management Software For Superior Experience
About Knowmax : Knowmax is an Omni-Channel Customer Engagement & Experience Platform which helps enterprises & brands achieve their CX goals. Knowmax enables a consistent knowledge flow across your assisted channels such as contact center, field, retail as well as Digital Channels such as Website, Mobile App, Chatbots to ensure that your customers and support advisors are able to find the right information at the right time.
Knowmax Knowledge Management Features : Cataloging/Categorization, Content Management, Knowledge Base Management, Collaboration, Decision Tree, Full Text Search, Self Service Portal
“Working with Knowmax has been an easy and hassle free experience. We got the solution which catered to all our requirements and the implementation was very quick! Special thanks to the team for being available for query resolution and support whenever needed!!” – Manya Sharma
51 – 200
11. eXo Platform– Enterprise digital collaboration software
About eXo Platform : eXo Platform is a digital workplace solution that allows businesses to connect, engage, empower and reward teams. eXo Platform is a holistic solution that combines social, collaborative, gamification and reward features to enhance the work experience, achieve higher engagement rates and boost overall productivity. With eXo Platform, employees can collaborate on their daily activities using a variety of features like collaborative spaces, instant messaging, file sharing and more.
eXo Platform Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, Full Text Search, Self Service Portal, Self-Learning
“Love the UI. Big number of add-ons and features. Very reliable. It was very easy to use once I got the hang of it. A little intimidating at first but doesn’t take long to get used to. Great way to interconnect. Very well put together. I am able to save time at work.” – Alex R.
51 – 200
Yes, get a free trial
12. livepro – Customer Experience Knowledge Management
About livepro : livepro knowledge management solutions deliver a powerful customer experience platform for customer service contact centres in all major industries including Banking and Finance, Insurance, Superannuation, Health and Government. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. Staff require minimal training and will be able to log on and answer complex procedures, bringing confidence up and training costs down. livepro is your single source of truth with a powerful search feature and the ability to integrate or API to multiple channels including phone, email, store, website, live chat, or social media. Enjoy advanced reporting, process guidance and feedback submissions to reduce AH, limit transfers and minimise errors that lead to complaints.
livepro Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal
“Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn’t necessary. The ability to tailor access levels for different types of users is also great.” – Carita
11 – 50
13. Yonyx – Decision tree driven Interactive guides for customer service
About Yonyx : One of the top-rated, powerful cloud-based platforms, Yonyx is known for creating decision tree and driven interactive guides used for interactive troubleshooting. Top features include HR processes, telemarketing, business process compliance, live chat system, feedback collection, community management, communication management, content syndication, feedback management, etc. It allows agents or users to have complete knowledge of troubleshooting guides before explaining and helping customers over customer support service.
Yonyx Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“I implemented one guide on our support page to test the functionality of the product. I found the creating process to be very simple. Once done & added to our support page I monitored & gathered data over a 10 week period. I was shocked at the metrics. I could see how many views it got, how many users traversed the guide.”- Edward
02 – 10
Not provided by vendor
14. EduBrite -LMS for businesses & training providers
About EduBrite : EduBrite is a knowledge management system that offers a unique learning experience with open learning, enabling users to micro-learning, an integrated, engaging learner-centric solution. It provides a SaaS-based online learning platform and includes features such as mobile learning, learning management, social learning, course tracking, quizzes, bulk imports, etc. It provides end-to-end training and creates courses, surveys and is very simple to use with an online editor.
EduBrite Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Discussion Boards, Document Management, FAQ, Full Text Search, Self Service Portal, Self-Learning
“It complemented organization’s training efforts to reach out large number of employees in shortest possible time in a very simple way. Also in testing and administering of learning capabilities of employees through the reporting feature of LMS. Video tutorials are great help.” – Gaurav W.
11 – 50
15. Zoho Connect – Enterprise private social network
About Zoho Connect : Zoho Connect helps businesses by uniting users, resources and apps they need. It allows sharing of ideas, enables users to contact anyone in the network, create personalized apps, build their knowledge base, connect with their colleagues and disseminate information. Top features of this solution include comments, voting, discussion boards, brainstorming, synchronous editing, etc. It allows teammates to have faster communication with better collaboration, increasing productivity and efficiency of the team.
Zoho Connect Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Discussion Boards, Document Management, Full Text Search, Self-Learning
“Zoho Connect is one of the best way through which people can collaborate with their colleagues. It’s additional fascinating features that made it famous includes like, comment, share ideas, discussions etc. It is awesome help desk that works fantastically and really easy to use with no Hindrance. ” – Ashleigh C.
1001 – 5000
16. Flowlu – Online project management & collaboration suite
About Flowlu : Flowlu is a knowledge management software and an all-in-one collaboration suite giving businesses a clear view of daily activities within the organization. With tools like task management, agile project management, online invoicing, knowledge management, project management, etc., It helps users to collaborate and convert ideas into the task immediately. Users can track every part of the activities, from time to overall costs and customer invoices.
Flowlu Knowledge Management Features : Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning
“Flowlu is complete suite, it helped us to manage our projects, team, communication (via built in chat) and most importantly our customers to great extend. I am using flowlu.com consistently for more than 2 years and I am quite happy about it. It helped me to deliver my product efficiently.” – Sameer D.
11 – 50
Not provided by vendor
Get Quick Comparison of Top Knowledge Management Software
|Knowledge Management Features||Freshdesk||Zendesk||Zoho Desk||Confluence||Freshservice||Litmos LMS||Document360||ClickHelp||ProProfs Knowledge Base||Knowmax|
|Price||$19.00/ month/user||$1.00/ month/user||$12.00/ month||$10.00/ month/user||$19.00/ month/user||Not provided by vendor||$49.00/ month||$43.00/ month||$29.00/ month||$14.99/ month/user|
|Cataloging / Categorization|
|Full Text Search|
|Guided Problem Solving|
|Self Service Portal|
Knowledge Management Software Buyer's Guide
Knowledge Management refers to a strategy that an organization approaches to create knowledge and focuses on storage, sharing, collaboration, usage, and managing information appropriately. Knowledge management aims to create value, leverage, and enhance the organization’s knowledge assets to meet organizational goals.
» What is Knowledge Management Software?
Knowledge management software helps people to use the knowledge to achieve tasks better. The software archives and retrieves knowledge experts to develop understanding, collaborating, process alignment, and to support decision making. The knowledge management software exists within the organization while focusing on the knowledge base for both end-users and customers.
» What are the Features of Knowledge Management Software?
The knowledge management system is the IT system used for an organization to share information internally and externally. The system includes a customer relationship system, a knowledge base, and a learning management system. There are several types of knowledge management systems, all with few common characteristics, which include: online tutorials, how-to-guides, training programs, FAQ content, webinars, and case studies.
Comprehensive knowledge management software focuses to simplify processes for internal and external customers as well as for managerial staff. All types of businesses must implement useful knowledge management software that incorporates applicable features.
› Search Tools:
This search technology feature in your chosen software should empower customers, employees, and agents with instant knowledge at their fingertips. You should be able to find answers to your questions with your wording which reduces your time taken to your searching.
› Taxonomy for Data Classification:
Managing your data should become easy with the software and allow your users to access the required information by following a logical taxonomy structure.
The software should allow your admin department to capture user feedback and customer experience with ease. It should also keep the company’s knowledge relevant and ensure the information provided to customers is accurate and up-to-date.
The software’s automatic push notification feature helps organizations to reduce training duration and raises customer awareness regarding the latest information all from one portal. It should also track who is reading your content and edit the data with the latest information, ensuring complete quality control of content processes and user behavior.
This feature should let you get a next-level overview while gaining insights into the key information in the knowledge management tools. You should be able to get fully customized reports for your needs.
› Easy To Use:
Your software should be simple and easy to implement, set up, and access. It should have simple operations to allow you to update your knowledge base with the latest information.
› Q&A Section:
Your chosen software should include this feature where you can give them direct answers to their questions. This is an important feature of the software one should look for, as its where you can engage with your customers and help them.
Your software shouldn’t limit you in any way. Anyone who wants to access the software should be able to do so from any platform, including mobile devices.
› Facility to Comment:
This feature lets your customers share their feedback and discuss important topics. This should also include a comment section to allow other readers to voice their opinions.
» What are the Benefits of Knowledge Management Software?
Knowledge management software provides enormous benefits to your organization but does not happen overnight. You can achieve these benefits step-by-step with the software. The knowledge management software will be a valuable asset for your organization, which benefits your departments and employees themselves. Some of the key benefits of knowledge management software include:
› Maintains Organizational Knowledge:
The software stores the business’s trade secrets and knowledge, allowing users to leverage this knowledge for the organization benefit. Having a well-maintained knowledge management software increases the organization competitive edge.
› Connects Knowledge:
The software develops a mutually beneficial relationship among employees. They can connect, share and appreciate each other with their knowledge identification, which provides comprehensive and inclusive data that benefits the organization.
› Encourages Communication:
Interorganizational collaboration and networking builds strong and healthy relationships within the organization and promotes teamwork. Moreover, to find details on an issue or answer for a problem, users can communicate with the knowledge providers of the organization.
› Increases Productivity:
The best knowledge management software allows its users to access information immediately, which improves the overall performance of the business. Moreover, the software enables employees to resolve their issues by themselves effectively and in time.
› Promotes Continuous Learning:
The software encourages your employees to search for the answers to all issues instead of referring them to the helpdesk. This induces an encouraging environment for continuous learning and develops creative and analytical thinking in employees.
› Provides Standardized Approaches:
An organization leverage the knowledge management software to impose a standard guide to follow by its employees. This guide eliminates misunderstandings, inconsistencies, and repetitive instructions in the workplace.
» What is the Cost of Knowledge Management Software?
Knowledge management solutions at its best provide the organization with a single and unified platform for the information and knowledge to discover, access and update with ease. The software main goal is to make companies more efficient and profitable. There are several knowledge management solutions available in the market that helps your organization to gain and make the best use of the knowledge. However, each solution is excellent at one aspect with good functionality of other features. Therefore, it depends on your decision to choose the solution that fits your business needs and which can improve your business.
Most of the software providers offer a free trial, so your decision cannot turn bad if you want to try them first before investing. The price of some software solutions may be complicating and are customizable depending on your business needs. Most of the software providers offer various plans that fit your needs at affordable prices. The price varies based on your company’s size. The basic plan starts with $5/user/month for up to 5000 users. If you are a startup, it cost you approximately $50/project/month. However, you need to learn what features include in the plan you chose.
It has become important for companies, especially for the IT, finance, and telecommunications industry to use the knowledge management software to sustain in this information economy era. All sizes of businesses can benefit from the software and promote business success as a whole. The software has the potential to streamline training processes for your company that faces troubles to grow.
Frequently Asked Questions (FAQs)
What is knowledge management software?
You can easily organize company documentation, frequently asked questions, and other information through knowledge management software. With the help of this software, company employees and customers can easily access the information in an efficient manner as per their needs. You can manage PDF, docs, presentations, audio, video, spreadsheets, and many types of documents through this software. It provides the best option of self-service internally and externally.
What are the features of knowledge management software?
- Content management
- Full-text search
- Self-service feature
- Discussion boards
- Access controls
What are the benefits of knowledge management software?
- Accessible information
- Quicker problem solving
- Improved training feature
- Increased productivity
- Cost-effective and time saving
What is the best knowledge management software?
- Zoho Desk
- Litmos LMS
- eXo Platform
- Zoho Connect
How much does knowledge management software cost?
The software can begin around $5.00/month to $99.00/month.
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